Customer Care
Returns and order issues
Because each piece is made to order, eligibility depends on the item and the circumstances described by the fulfillment policy shown during purchase.
Damaged, defective, or incorrect items
Contact ready@shepherdprepared.com promptly after delivery. Include your order number, a description of the issue, and clear photographs when relevant so the fulfillment team can review the order.
Size or preference changes
Made-to-order items may not be eligible for a return or exchange solely because of size selection or preference. Review the size information on the product page before ordering. The policy displayed by the secure storefront at purchase is the controlling policy for that order.
Refund timing
When a refund is approved, processing time depends on the storefront, payment processor, and your financial institution. We will not request your full card number by email.